FAQ - CUSTOM APPAREL
How much does it cost?
Since each project we work on is unique in product, design, and quantity we need to create a custom quote for each. In general, factors that dictate pricing are: style or brand of apparel (American Apparel T, Gildan hoodie, etc.) / number of print locations (front only, front and sleeve, etc.) / number of colors in each print location (1 color – 6 color) / quantity ordered (price breaks at 12, 25, 50, 100, 200, 350, 500, etc...)
How can I get a quote?
Email us the details we need from“How much does it cost?”. If you are unsure about product or how many colors are in your designs – please give us as much information as possible for what you are looking for. Feel free to send us your artwork to help create an accurate quote. get quote here!
What kind of stuff do you have?
We order in blank apparel for each individual project. This means we do not limit ourselves to only a couple brands that we have in our warehouse. The choices are almost endless. Some of our favorites are: American Apparel, Anvil, and Independent Trading Co – but, we have thousands of more options. Please inquire.
Can I get just 1 or 2 shirts?
Sorry. Due to the time and cost associated with a project, 12 pieces is our minimum order size. However, a combination of same material t-shirts, sweatshirts , long sleeve t-shirts, etc. can be printed with the same artwork and ink colors.
How long does it take?
In general, it takes about 7-10 working days from when we receive an order and artwork is approved (does not include shipping). However, we offer no guarantees on that time frame.
I didn't plan that far ahead. Any chance you can get it done sooner?
Yes, there is a chance depending on our production schedule. We are more then happy to work with you to avoid any rush fees and meet your deadline. However, if our production schedule does not allow for an additional project by your deadline – a rush charge will be applied. Please inquire if you need a rush.
Once I have placed my order will I be able to make changes?
Sorry. Once we have the order in our system it is to late to make changes. Please make sure that you have double checked your order before you place it and carefully review your artwork proof* before approving.
* You are responsible for any inaccuracies in artwork that has been approved. Please be sure to double check our spelllling.
What are my payment options?
We ask for half up front and half on completion of the job for new customers. Once a good working relationship has been established we will consider payment in full upon completion.
Check (business or school only) no personal checks
Credit card (Visa, MasterCard, Discover) A 3.5% service charge may apply
Can I supply my own artwork?
Yes please. We ask that you provide your camera ready artwork in one of the following :
.pdf [vector only] text in outline form
.ai - Adobe Illustrator CS5 [vector only] text in outline form
.eps - Encapsulated Post Script CS5 [vector only] text in outline form
.psd - Photoshop Document [300dpi at 100% print size]
.jpg - Jpeg image [300dpi at 100% print size]
I can not provide CHUX with any of the recommend file types, can CHUX help me with design?
Absolutely. We can work with you and create your design for you. Please inquire about design rates.
My company logo has a specific color - can you match it?
Yes. We use the Pantone Matching System (PMS) - it is the standard when it come to colors. We will need you to provide us with the Pantone number (eg. PMS 186 red) and we will come as close as possible.
Can I provide my own apparel for CHUX to print on?
We only print on apparel we can provide. In the rare event we allow a customer to provide their own garments - we are not responsible for any print issues after they leave our shop. We will choose the correct ink for the material you provided and cure the ink at the ink manufactures recommended/specified cure temperature. However, there is always the possibility our process can damage the goods (which we will not be held responsible for).
When can I pick up my order?
We will notify you via email or phone call when your order is ready to pick up in our Will Call area. Generally our Will Call hours are Monday - Friday 8am-4pm.
Can I just stop in and talk with someone about placing an order?
Please call or email for an appointment first! We want to make sure we are available to work with you on your project.